Evidence on every parcel
Every return is opened on camera and every item scanned, with the scans stamped onto the footage. When somebody disputes what was in the box, there is a record rather than two recollections.
Covers orders out and returns back
Standard on every parcel
Searchable by item
Shareable as a link
Evidence on every parcel, as you see it.
The page your customer opens. Every item listed with the second it was scanned — click one and the footage jumps there.
01:12Three steps, in order.
- Recording starts before the parcel opensThe sealed parcel, its label and the first cut are all on the footage, so there is no gap between arrival and inspection.
- Each scan is timestamped onto the videoThe evidence page lists every item with the second it was scanned. Click one and the video jumps to that moment rather than making you scrub.
- Shareable as a linkYou can send the evidence straight to your customer or your own CS team without exporting anything.
What that includes.
- Standard on every return, not a paid extra
- Searchable by item, not just by parcel
- Missing and foreign items flagged at the bench
- Links you can forward without an account
- Retained to a fixed schedule and access-controlled
- Stills available where a platform needs an image rather than video
- Nothing to set up — it is how the benches already work
- Tell us if your retention requirements differ from ours
- Recording from sealed parcel through to final item
- Scans timestamped onto the footage
- A link you can forward without an account
- Stills where a platform will not take video
Footage is a record of what happened in this warehouse. It is strong evidence in a conversation with a customer, and it is worth having — but we will not tell you it guarantees the outcome of a card or marketplace dispute, because those are decided on the platform's own rules.
All services →
Garment recovery
A worn-looking return is not necessarily an unsellable one.
Recommerce support
Stock that cannot be sold as new still has value.
Returns processing
The side we built our software for first.
Returns reporting
What came back, which SKUs, why, in what state, and what it cost you to handle.
Unlabelled parcels matched
Customers return things without the label, without the paperwork and occasionally in someone else's box.
Want to see it on your own orders?
Run a four-week trial. No contract, no minimum — long enough that the returns from week one come back inside it.