Returns processing
The side we built our software for first. Parcels are received, opened on camera, inspected item by item and graded — and the result goes back to your store rather than sitting in a spreadsheet.
Opened on camera
Item-level outcomes
Graded to your rules
Restocked same day it passes
Returns processing, as you see it.
Each return produces an item-level record rather than a parcel-level one: what came back, the condition grade, and where each item went next.
Four steps, in order.
- Received and matchedThe parcel is booked in against its order. If there is no paperwork, it goes down the matching route rather than onto an unidentified pile.
- Opened on camera, item by itemEach item is scanned out of the parcel against what the return said would be in it. Missing, extra and wrong items are recorded as facts, not opinions.
- GradedCondition is judged against your rules — resaleable, recoverable, or not sellable as new — by people who handle your product every day.
- Back on sale or dispositionedResaleable stock goes straight back to its bin and your available count. Everything else follows the route you have told us to use.
What that includes.
- Average turnaround measured and reported, not promised
- Every parcel opened on camera as standard
- Item-level outcomes, not parcel-level
- Your grading rules, applied consistently
- Resaleable stock restocked to bin the same day it passes
- Results pushed back to your returns portal
- Your grading rules — what counts as resaleable
- What to do with each outcome: restock, recover, grade out
- Access to your returns portal so results can be pushed back
- Item-level outcomes, not parcel-level
- Inspection video on every parcel
- Resaleable stock back in its bin and your available count
- Results pushed back to your returns portal
- Turnaround measured and reported
We will not mark something resaleable to keep a recovery rate looking good. If a garment is going back out to a customer who paid full price, it has to be right — and sometimes that means telling you a return is worth less than you hoped.
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Evidence on every parcel
Every return is opened on camera and every item scanned, with the scans stamped onto the footage.
Garment recovery
A worn-looking return is not necessarily an unsellable one.
Recommerce support
Stock that cannot be sold as new still has value.
Returns reporting
What came back, which SKUs, why, in what state, and what it cost you to handle.
Unlabelled parcels matched
Customers return things without the label, without the paperwork and occasionally in someone else's box.
Want to see it on your own orders?
Run a four-week trial. No contract, no minimum — long enough that the returns from week one come back inside it.