Services · Returns
Returns reporting
What came back, which SKUs, why, in what state, and what it cost you to handle. The reporting a returns operation should produce and most do not.
01
Captured at the bench
Captured at the bench
02
Cut by SKU, size, reason
Cut by SKU, size, reason
03
Costed to your rate card
Costed to your rate card
04
Turnaround measured, not promised
Turnaround measured, not promised
What it produces
Returns reporting, as you see it.
What the customer said against what the bench actually found. The gap between the two is usually the useful finding.
Return reason vs realityLast 90 days
Customer saidClaimedConfirmedRate
Faulty863136%
Not as described441943%
Too big212212—
Changed mind164164—
Only 31 of 86 "faulty" claims were faulty at the bench — a reason-code problem, not a quality one
How it runs
Three steps, in order.
- Captured at the benchReason, condition and outcome are recorded as part of the inspection rather than typed up afterwards from memory.
- Aggregated by SKUThe useful question is rarely 'how many returns' — it is which product, in which size, for which reason.
- CostedHandling, recovery and disposal are priced against your rate card, so you can see what a return actually costs rather than assuming.
What that includes
What that includes.
- Return rate by SKU, size and reason
- Condition and recovery outcomes
- Handling cost per return, itemised
- Turnaround time, measured not promised
- Repeat-return patterns surfaced
- Exported or read live in your dashboard
What we need from you
- Your rate card, so outcomes can be costed
- Which cuts matter to you — buying, CS and finance want different ones
What you get back
- Return rate by SKU, size and reason
- Condition and recovery outcomes
- Handling cost per return, itemised
- What we observed at the bench alongside what the customer claimed
The honest bit
Reporting is only as good as the data under it, and reason codes chosen by customers at the portal are frequently wrong. We report what we observed at the bench alongside what the customer said, because the two often disagree.
Also under returns
All services →
Evidence on every parcel
Every return is opened on camera and every item scanned, with the scans stamped onto the footage.
Garment recovery
A worn-looking return is not necessarily an unsellable one.
Recommerce support
Stock that cannot be sold as new still has value.
Returns processing
The side we built our software for first.
Unlabelled parcels matched
Customers return things without the label, without the paperwork and occasionally in someone else's box.
Want to see it on your own orders?
Run a four-week trial. No contract, no minimum — long enough that the returns from week one come back inside it.