Software · What you see
Talk to the floor
Messages reach the people actually handling your stock, with the order, product or SKU attached by search, so there is nothing to explain.
01
Goes to the people handling it
Goes to the people handling it
02
Search and attach any record
Search and attach any record
03
Answered by named people
Answered by named people
04
Come and stand on the floor
Come and stand on the floor
What it produces
Talk to the floor, as you see it.
Search for an order, product, SKU, delivery or return and drop it into the chat. The floor sees the live record, so you never have to explain which one you mean.
Message the floorDan, Sara and Mo on shift
Customer is chasing this one. Where is it?
Order#2847 · Rowan & Co.Tracked 48 · 3 items
PackedDW
Packed 11:04, collected 15:20. Tracking is on the order.
Packing video#2847 · 01:123 items scanned on camera
PlayAre we running low on this?
SKURKM-SND-M · Ribbed Knit MidiSand · M · bin A-12-3
48 on handMO
Counted 4 minutes ago. More lands on Tuesday.
Goods inPO-10051 · 1,200 unitsTue 14 Oct
ExpectedRKM-SNDSearch an order, product, SKU, delivery or return
SKURKM-SND-MRibbed Knit Midi · Sand · 48 on hand
Order#2847Rowan & Co. · includes RKM-SND-M · Packed
Goods inPO-10042480 × RKM-SND-M · Received
ReturnRMA-3391RKM-SND-M · graded A
Pick it and it lands in the message as a live record. The floor sees exactly what you mean.
How it runs
Three steps, in order.
- Search for the recordStart typing an order number, product, SKU, delivery or return and pick it from the results. It lands in the message as a live record.
- Answered by whoever knowsThe reply comes from the person at the bench or on the floor, with the record already in front of them.
- Kept with the recordThe conversation stays attached to the thing it was about, so the next person does not start from nothing.
What that includes
What that includes.
- Search by order, product, SKU, goods-in or return and attach it to the message
- Direct to the warehouse, not a support tier
- Named people, not a shared mailbox
- You are welcome to come and stand on the floor instead
- History retained against the account
What we need from you
- Who on your side will be asking, so they have access
What you get back
- Messages to the warehouse, not a support tier
- Conversations attached to the order they concern
- Named people rather than a shared mailbox
- An open invitation to visit the floor
The honest bit
This works because we are small and selective. It is a real advantage of our size rather than a feature, and if we ever got large enough that it stopped working we would tell you rather than quietly putting a ticket queue in front of it.
Want to see it on your own orders?
Run a four-week trial. No contract, no minimum — long enough that the returns from week one come back inside it.